Monteverde Country Lodge

Tourist Reserves S.A de C.V. (OLR Mayorista), with address at Avenida Tulum M 5 L 22 SM 20 Cancún, Quintana Roo, CP 77500, Mexico and internet portal www.olrmayorista.com, is responsible for the use and protection of your personal data.

For OLR Mayorista, it is necessary to collect certain personal data to carry out the activities intrinsic to its line of business. OLR Mayorista, has the legal and social obligation to comply with sufficient legal and security measures to protect the personal data that it has collected for the purposes that will be described in this privacy policy.

All of the above is done with the aim that you have full control and decision over your personal data. Therefore, we recommend that you read the following information carefully.

Data we collect

Personal information

The personal data that is collected are: name, surname, telephone number, postal address and email address. In case of choosing to pay by credit card, the credit card number, expiration date, name of the cardholder, and address of the credit card statement will be collected. When booking international flights, the date of birth, passport number and the name and telephone number of a person specified by the client who will not be traveling on those dates will be collected to serve as an emergency contact if necessary. When booking flights with a stopover or final destination in the United States, the nationality and sex of each passenger will be collected.

When reserving cruises and travel circuits, the client will be asked for a copy of the passport of all passengers.

In the event that a reservation does not pass the risk verification protocol established by OLR Mayorista, the reservation holder will be asked for the following information: a copy of the credit card on both sides and a copy of an official photo ID on both sides .

To reconcile duplicate charges on the customer’s credit card and refunds to personal accounts, a copy of the account statement will be requested.

This information is collected and stored when you choose to make a reservation with OLR Mayorista through the internet, by phone, in person or in writing.

This Privacy Notice based on Article 10 section IV of the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP), has the purpose of fulfilling the obligations derived from the legal relationship between the owner of the data and OLR Wholesaler.

The owner may express his refusal to process his personal data for those purposes that are not necessary or that gave rise to the relationship between the client and OLR Mayorista through the access, rectification, cancellation, opposition procedures described in this Notice. Of privacy.

Use of Cookies and Web Beacons:

We would like to inform you that in this company "WE DO NOT USE COOKIES OR WEB BEACONS TO COLLECT INFORMATION FROM OUR CUSTOMERS OR SUPPLIERS."

How your data is used

The data you provide will have the following purposes:

• Process, complete, update, modify, cancel or print the services you have contracted through OLR Mayorista by the following means: electronic, telephone, in person or in writing.

• Sending notifications via email exclusively to inform about changes or events related to your travel itinerary: confirmation of the contracted services, modifications, cancellations, refunds, balances and invitations to evaluate or comment on the contracted services and the service received from of OLR Mayorista, its employees or representatives.

• Telephone calls to verify the operations or transactions made via internet, telephone or face-to-face if OLR Mayorista or its representatives deem it necessary.

• Telephone calls to request documents that establish the identity of the customer or the credit card holder if OLR Mayorista deems it necessary.

• To receive travel offers by email if you agreed to subscribe to our offers newsletter electronically, by phone, in person or in writing. In each email sent by OLR Mayorista there is a link to unsubscribe from the newsletter if you wish.

• To maintain and constantly update databases that generate statistics that allow OLR Mayorista to improve the services our customers receive.

Limit on use and disclosure of information

Only OLR Mayorista has access to the information collected (exclusively the email address of the owner) when you subscribe to our program of promotions, offers or services via email. Our emails may include offers from third parties that are business partners, suppliers or affiliated companies of OLR Mayorista. Promotional messages or notices are sent solely and exclusively to those who have agreed to subscribe, messages and notices that you can unsubscribe from your email at any time by clicking on the link that appears for this purpose in each message we send.

How we protect your personal data

OLR Mayorista has implemented a sophisticated security system to protect our customers’ information from unauthorized access. Our systems are configured with data encryption and coding technologies built to the best industry standards. All data transmission from OLR Wholesale sites is encrypted before being sent using SSL-3 technology.

How can you access your personal data?

The Federal Law on Protection of Personal Data Held by Private Parties establishes 4 actions that you have the right to exercise on the personal data you provide: (i) access to your personal data to know the details of their treatment, (ii) as well how to rectify them in case they are inaccurate, incorrect or out of date; (ii) cancellation when it considers that they are not required for any of the purposes indicated in this privacy notice, or they are being used for non-consensual purposes or the contractual or service relationship has ended, or, (iv) opposition to the treatment of the same for specific purposes (known as ARCO rights).

If you need access to the personal data you provided, send an email request to edwin@olrmayorista.com for the attention of Edwin Pérez, with the following:

1. Full name and telephone or address

2. Copy of an official identification with a photo or that accredits you as the owner of the data to which you wish to access or, where appropriate, as the legal representative of the owner.

3. Specify the treatment you want to be done with the personal data collected.

4. Locator number. With this information we can quickly find your data.

OLR Mayorista will notify the owner by email, within a maximum period of twenty days, counted from the date on which the request for access, rectification, cancellation or opposition was received, the decision adopted, so that, if appropriate, it make it effective within fifteen days from the date on which the response is communicated. In the case of requests for access to personal data, the delivery will proceed prior accreditation of the identity of the applicant or legal representative, as appropriate.

The aforementioned deadlines may be extended only once for an equal period, as long as the circumstances of the case justify it.

Data transfers

The personal data that you provide at the time of booking is shared with the suppliers or affiliated companies with which you contracted to process and complete the services that you acquired through OLR Mayorista. We never transfer personal data to people or companies outside of OLR Mayorista. The information that is transmitted to suppliers or affiliated companies with which you contracted, depend on the service you reserved:

• Hotel, transfers, tours and bus tickets: your name and surname are transferred exclusively to the provider.

• Flights that do not have a stopover or final destination in the United States: only your name and surname are transferred to the airline.

• For flights with a stopover or final destination in the United States, only your full name, date of birth, and gender are transferred to the United States Government Transportation and Security Administration.

• For car rental reservations, only your name, surname and address are transferred.

• Cruises: name, surname and passport number.

• Travel circuits: name, surname and passport copy.

The purpose of the transmission of the previously listed data is necessary for the existence and fulfillment of the legal relationship between the client and OLR Mayorista.

The owner may express his refusal prior to the processing of his personal data through the procedure described in this Privacy Notice, or, the owner will have a period of five days so that, if applicable, he expresses his refusal for the treatment of your personal data for purposes that are different from those that are necessary and give rise to the legal relationship between OLR Mayorista and the owner of the data. If the owner does not express his refusal to process his data in accordance with the foregoing, it will be understood that he has given his consent for the processing thereof, unless proven otherwise.

Changes to this Privacy Notice

OLR Mayorista reserves the right to modify or change this Privacy Notice if necessary. The changes take effect at the time they are published on any of its websites. These changes are published at the web address: www.olrmayorista.com When processing reservations with OLR Mayorista, its representatives or affiliates via electronic, telephone, face-to-face or written, the data owner accepts this Privacy Notice. If the user uses the services of www.olrmayorista.com, it means that they have read, understood and accepted the terms set forth above.

Cancellation policy

The cancellation policies apply depending on the service purchased and the assigned provider, each reservation will indicate the cancellation policy and corresponding penalty verbatim.